Q: Are you manufacturer or trading company?
A: We are a professional manufacturer dedicated to the research and producing of high quality aluminum cutting machines and saw
blades for 20 years.
Q: Can I have your quotation?
A: First, please offer us the information of your cutting material and its size,without these parameter, we are not able to
recommend you the suitable machine.
Q: Do you have overseas service? How to provide after-sales service? A: Yes, we normally help our customers to solve the problems
through phone, Email, skype, internet video. Very high efficiency.
Q: How long is the equipment warranty?
A: We offer one year guaranteen for main parts, within one year, if component of the machine broken, we freely offer the
component, but the delivery fee should be paide by client.
Q: What is the voltage and Hertz in your country?
A: In China,the Voltage is 380V(3 Phase), the Hertz is 50Hz, we can change the voltage and Hertz according to your requirment.
Q: What is the delivery lead-time?
A: Aluminum cutting machine: Normally 5-30 days upon receipt of your orders and its deposit. Saw blade: 5-30 days(depending on
availability of saw blade stock or material stock) upon receipt of your order and deposit.
Q: What is your payment terms?
A: We accept L/C, T/T, D/P, Western Union and PayPal. As T/T, 30% deposit, 70% of balancepaid before shipment.
Q: Can you customize for us?
A: Yes.
Q: Can you OEM/ODM for us?
A: Yes
Q:Can I get a discount?
A:Yes, for the yearly order quantity of more than 5 sets, please contact us to get the best price.
Q:Do you inspect the finished products?
A:Yes, each step of production and finished products will be coming out inspection by the QC department before shipping.
Q: Do you provide equipment operation training? Do you have the operation instruction book in English?
A: Currently we can do on-line technical operation training for customer's staff. Yes, we have English version operation
instruction book for each cutting machine.
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